Case Studies
Industry : Transportation
Solution : Leadership Development
Business Need : Effective Leadership
Customer : Yellow Freight
Headquarters : Kansas City, KS
Number of Employees : 22,000
Website : http://www.myyellow.com
Challenge:
Yellow Freight’s major business need or issue is productivity. The productivity of the IT Department was hampered by the lack of interpersonal skills, teamwork, and communication. The IT Department in the transportation industry plays an important role in the core activities of the organization as is evident from the number of IT professionals.
Yellow Freight’s major business need or issue is productivity. The productivity of the IT Department was hampered by the lack of interpersonal skills, teamwork, and communication. The IT Department in the transportation industry plays an important role in the core activities of the organization as is evident from the number of IT professionals.
Solution:
Dale Carnegie Training conducted two programs simultaneously over a period of five months. The IT managers of Yellow Freight went through a regular off-the-shelf Leadership Training for Managers. The IT staff went through a program consisting of 6 sessions from the Dale Carnegie Course and two sessions from High Performance Teams.
Dale Carnegie Training conducted two programs simultaneously over a period of five months. The IT managers of Yellow Freight went through a regular off-the-shelf Leadership Training for Managers. The IT staff went through a program consisting of 6 sessions from the Dale Carnegie Course and two sessions from High Performance Teams.
Results:
Yellow Freight was able to implement innovation projects worth $2.5 million in cost savings and revenue generation. The projects implemented came from a pool of innovative ideas that are worth $5 million.
The overall behavior shifted to becoming more results-oriented, directly affecting level of productivity. The staff has dramatically improved their communication and teamwork. The Dale Carnegie culture is now part of the organization. Management refers to the time before and after the shift in culture as “before Dale” and ”after Dale."
Yellow Freight was able to implement innovation projects worth $2.5 million in cost savings and revenue generation. The projects implemented came from a pool of innovative ideas that are worth $5 million.
The overall behavior shifted to becoming more results-oriented, directly affecting level of productivity. The staff has dramatically improved their communication and teamwork. The Dale Carnegie culture is now part of the organization. Management refers to the time before and after the shift in culture as “before Dale” and ”after Dale."
