Challenge:
As a result of structural changes in Weis stores, store managers prematurely took over the responsibility for store level performance and supervision. They needed more experience and training in addressing staff's concerns regarding the transformation.

Solution:
Dale Carnegie's training curriculum and approach introduced a new management paradigm-one that emphasized leadership, team building, and ownership. Managers learned to cultivate a culture where employees felt empowered to contribute and participate in the long-term success of the store business.

Results:
The staff's attitudes shifted from a place of resentment to one of empowerment, customer service improved, productivity soared, and store profitability skyrocketed. As a result, store sales increased by 3% and revenues shot up to $2.1 billion.

"Look at our financials and you'll see that Weis Markets is having a very solid year. Dale Carnegie helped us to institute the understanding that the better we take care of our internal customer - the better we'll take care of our external customer. The impact of the training shows on our bottom line."
- Jim Kessler Human Resources Director, Weis Markets