Case Studies
Industry : Electric
Solution : Leadership Development & Customer Service
Business Need : Effective Leadership & Customer Focus
Customer : Kansas City Power & Light
Headquarters : Kansas City, MO
Number of Employees : 2,140
Website : http://www.kcpl.com
Challenge:
This organization’s President was looking for a culture change. This cultural change would be obtained by training people to build more trust, interpersonal skills, and communication to achieve five goals:
This organization’s President was looking for a culture change. This cultural change would be obtained by training people to build more trust, interpersonal skills, and communication to achieve five goals:
- Growth
- Increasing 5% earning per share
- Acquiring other utility companies with different geographical territory
- The use of increased quantities of their service
- Engagement of the Staff
- Business Acumen (understanding business and industry)
- Excellence
- Leadership and Collaboration
Solution:
A management program and customer service program was conducted over six sessions.
A management program and customer service program was conducted over six sessions.
Results:
Top executives, middle managers, and the human resource department have all witnessed new behaviors that are aligned with the new corporate culture’s five dimensions. There were also around 60-70 innovation projects created by the graduates of the first three groups.
Top executives, middle managers, and the human resource department have all witnessed new behaviors that are aligned with the new corporate culture’s five dimensions. There were also around 60-70 innovation projects created by the graduates of the first three groups.
