Case Studies
Industry : Retail
Solution : Leadership Development
Business Need : Effective Leadership
Customer : J D Williams
Headquarters : Manchester, UK
Number of Employees : 3,500
Website : http://www.jdwilliams.co.uk
Challenge:
When Sophie O’Donnell joined J D Williams in 2003, she found that training and development was undertaken in a somewhat ad hoc way. An initial training needs analysis exercise highlighted leadership as a key area to focus on. Many Managers had received very little formal training in leadership skills and, consequently, were reacting to day-to-day operational issues rather than thinking strategically about the future.
When Sophie O’Donnell joined J D Williams in 2003, she found that training and development was undertaken in a somewhat ad hoc way. An initial training needs analysis exercise highlighted leadership as a key area to focus on. Many Managers had received very little formal training in leadership skills and, consequently, were reacting to day-to-day operational issues rather than thinking strategically about the future.
Solution:
Dale Carnegie initially delivered two customized Leadership Development progams for managers to increase their skill levels. A spaced learning and modular approach to each session suited the workplace, and Dale Carnegie had a great understanding of business needs and how to maximize the potential of current managers. This was the first cross functional training had occurred, and it had a tremendous result on how people viewed the wider picture and the impact they had on it.
Dale Carnegie initially delivered two customized Leadership Development progams for managers to increase their skill levels. A spaced learning and modular approach to each session suited the workplace, and Dale Carnegie had a great understanding of business needs and how to maximize the potential of current managers. This was the first cross functional training had occurred, and it had a tremendous result on how people viewed the wider picture and the impact they had on it.
Results:
The board and sponsors of the progams attended a combined final session and were overwhelmed by what had been achieved. Innovation projects set during the progam give ongoing tangible results which are measured, making each training progam self-financing. Training is not just about money, it’s what people get from it. Many of the participants have been either promoted or have been involved in significant business initiatives; they are seen as the future of the business.
The board and sponsors of the progams attended a combined final session and were overwhelmed by what had been achieved. Innovation projects set during the progam give ongoing tangible results which are measured, making each training progam self-financing. Training is not just about money, it’s what people get from it. Many of the participants have been either promoted or have been involved in significant business initiatives; they are seen as the future of the business.
