Case Studies
Industry : Wholesale/Retail
Solution : Team Member Engagement
Business Need : Employee Engagement
Customer : Green Mountain Coffee Roasters
Headquarters : Waterbury, VT
Number of Employees : 995
Website : http://www.greenmountaincoffee.com
Challenge:
Green Mountain had enjoyed steady growth particularly in its core, New England market. But, with recent plans in the works to grow the business westward, Green Mountain needed to step up its training initiatives in order to safeguard its culture and prepare its employees for the challenges ahead.
Green Mountain had enjoyed steady growth particularly in its core, New England market. But, with recent plans in the works to grow the business westward, Green Mountain needed to step up its training initiatives in order to safeguard its culture and prepare its employees for the challenges ahead.
Solution:
As a part of Green Mountain’s growth initiative, employees underwent training and development. For 12 weeks, participants engaged in a continuous cycle of improvement, during which they transitioned between the classroom and the workplace, putting principles into practice and getting feedback from their peers.
As a part of Green Mountain’s growth initiative, employees underwent training and development. For 12 weeks, participants engaged in a continuous cycle of improvement, during which they transitioned between the classroom and the workplace, putting principles into practice and getting feedback from their peers.
Results:
Training as a group has helped prepare people to work in teams, and across the company, collaboration between and among departments has improved. Advances in innovation and idea sharing have led to a proliferation of breakthrough projects and creative ideas that have helped improve efficiency and continue steady expansion.
Training as a group has helped prepare people to work in teams, and across the company, collaboration between and among departments has improved. Advances in innovation and idea sharing have led to a proliferation of breakthrough projects and creative ideas that have helped improve efficiency and continue steady expansion.
“You can really see the change in people. They are markedly different. They’re engaged. They go the extra mile to get things done.”
- Bob Stiller Founder and CEO, Green Mountain Coffee Roasters
- Bob Stiller Founder and CEO, Green Mountain Coffee Roasters


