Challenge:
Following an intense period of mergers and acquisitions, many of Giant’s long-term employees had left the company, while additional staff suffered the effects of downsizing. The stress and uncertainty diminished the company’s performance standards and challenged the company to find qualified people within the organization to promote up to managerial positions.

Solution:
Dale Carnegie Training adjusted the structure of the Dale Carnegie Course to adapt to Giant’s changing priorities. Alternating classroom study with periods of on-the-job work, the course challenged Giant’s employees to apply the tools and techniques they learned to their daily tasks, preparing them to embrace a more balanced and flexible management approach.

Results:
The training had a stabilizing effect on Giant’s workforce and helped improve morale across the company. While managers have grown in confidence and self-awareness, they have also become more productive and more successful in their relationships, cultivating a common culture based on trust, respect, and empowerment.

"Quality of life is always the big issue in grocery retail. Dale Carnegie Training is key in helping our people to create balance. You can see and hear the difference in our stores. The stress level is lower. People are smiling. Customers are treated well. The improvements to our managers' quality of life makes them more productive in their jobs and makes us more successful in our industry."
- Nancy Crisafulli, Manager of Training, Giant Foods