Case Studies
Industry : Healthcare
Solution : Leadership Development & Team Member Engagement
Business Need : Effective Leadership & Employee Management
Customer : Delta Dental
Headquarters : Sherwood, AR
Number of Employees : 150
Website : http://www.deltadental.com
Challenge:
Delta Dental of Arkansas was an organization rich in talent, but lacking in sufficient managerial skills. Many middle managers were not qualified to fulfill their day-to-day responsibilities and most were unprepared to resolve conflicts arising among their staffs, resulting in growing discontent and high turnover.
Delta Dental of Arkansas was an organization rich in talent, but lacking in sufficient managerial skills. Many middle managers were not qualified to fulfill their day-to-day responsibilities and most were unprepared to resolve conflicts arising among their staffs, resulting in growing discontent and high turnover.
Solution:
Dale Carnegie Training recommended a two-phased training approach: the Leadership Training for Managers to improve leadership skills, and the Dale Carnegie Course to boost individuals’ confidence and communication skills. The participants put theory into practice while developing business solutions to help improve Delta’s operational efficiency and productivity.
Dale Carnegie Training recommended a two-phased training approach: the Leadership Training for Managers to improve leadership skills, and the Dale Carnegie Course to boost individuals’ confidence and communication skills. The participants put theory into practice while developing business solutions to help improve Delta’s operational efficiency and productivity.
Results:
Dale Carnegie Training helped Delta Dental identify opportunities to meet its operational, productivity, and efficiency goals, reduce costs, and improve its service capabilities. As workers grew in self-confidence, their productivity improved and communication and collaboration flourished. As a result, employee turnover plummeted from 50% to 15% across the organization.
Dale Carnegie Training helped Delta Dental identify opportunities to meet its operational, productivity, and efficiency goals, reduce costs, and improve its service capabilities. As workers grew in self-confidence, their productivity improved and communication and collaboration flourished. As a result, employee turnover plummeted from 50% to 15% across the organization.
