I MAP: Do you have 2 1/2 hrs for your employees ?
 

NOW MAKE EVERY 2 ½ HOURS A VALUABLE INVESTMENT IN YOUR PEOPLE

Dale Carnegie is delighted to introduce our unique " modular based programs"( already 60 in number and expanding). These programs are specifically created for short durations , approximately 2-3 hrs only, and addresses a specific employee need or a competency development issue.

The modular programs are all listed below, and come under the heads of Presentations, Leadership, Customer Service, Team Engagement etc.

You can exercise the option of either:

  1. Experience a sample of just one or two modules to evaluate their effectiveness before selecting a wider portfolio from our exclusive Dale Carnegie programs..
  2. Create your own training content and program(s) for as many hours and days as you find convenient and appropriate.
  3. Introduce a weekly/fortnightly/monthly Corporate Learning calendar in your company by choosing the modules. We will then create a full calendar of scheduled training programs which can then be announced and launched in your organization.

In addition to the full programs listed in this catalog we also have an ever-increasing library
of configurable modules that can be used to align interventions with your business drivers.
TEAM MEMBER ENGAGEMENT
  • Internal Conflict Resolution
  • Conflict – Maintaining Emotional Control
  • Conflict Mediation
  • Conflict as a Growth Opportunity
  • Bringing Conflict Into the Open
  • Conflict to Collaboration
  • Establishing an Effective Team
  • Being a Contributing Team Member
  • Team Building
  • Dealing with Difficult Team Members
  • Ending a Successful Team
  • External Partnerships
  • Communicate with Diplomacy & Tact
 
LEADERSHIP DEVELOPMENT
  • Delegation
  • Planning
  • Performance Appraisals
  • Motivation
  • Performance Defined
  • Vision, Mission, and Values
  • Time Management
  • Handling Mistakes
  • Conflict Management
  • Time Control to Work on Your Business
  • Coaching–Supportive and Directive Approaches
  • Leading Strong Teams
  • Lead Effective Meetings
  • New Employee Orientation
  • Communicate to Lead
  • Business Professionalism 101
 
INFLUENTIAL LEADERSHIP PROGRAM
  • Visionary Leadership
  • Leadership Styles and Tendencies
  • Focus and Discipline
  • Strategic Planning
  • Leadership Communications
  • Ethical Leadership
  • Motivational Leadership
  • Leading Strong Teams
  • Succession Planning
  • Mentorship: Launching an Initiative
  • Networking Through Community
  • Service
  • Share the Glory
PROCESS IMPROVEMENT
 
  • Innovation
  • Team Problem Solving and Decision Making
  • Process Improvement
  • Adjust to Change
  • Analyze Problems and Make Decisions
  • Change Engagement
  • Manage Change Effectively
 
PRESENTATION EFFECTIVENESS
 
  • Planning Presentations
  • Vocal Skills and Body Language
  • Team Presentations
  • Confrontational Questions
  • Presenting with Visual Impact
   
SALES EFFECTIVENESS
 
  • Rapport
  • Interest
  • Solution
  • Objections
  • Motive and Commitment
  • Successful Sales Leadership
  • Sales Performance Defined
  • Sales Meetings
  • Coaching Salespeople
  • Recruiting Salespeople
  • Hiring Salespeople
   
CUSTOMER SERVICE
 
  • Attitudes for Service
  • Complaint Resolution
  • Cross and Up Selling
  • Internal Customer Service
  • Telephone Skills: Outbound
  • Telephone Skills: Inbound
  • Referrals
  • Create Loyal Customers
   
BUILD TRUST, CREDIBILITY, RESPECT
 
  • Multi-tasking
  • Networking to Build Your Personal Brand
  • Networking to Promote Your Organization
  • Coach for Performance Improvement
  • Mentorship: Creating a Partnership
  • Effective First Impressions: Face to Face
  • Negotiations: A Human Relations Approach