Competent
or Likeable: Who would you prefer?
Your boss needs you
and a co-worker to develop a presentation by the
end of the week, would you rather team up a "lovable
fool" or a "competent jerk"? According
to a Harvard Business Review study by assistant
professors Tiziana Casciaro (Harvard Business
School) and Miguel Sousa Lobo (Duke University
Fuqua School of Business), most workers choose
to work with likeable employees - even though
they may not be the most informed. When we work
with people we like, it is usually because these
people are similar to us, validating our characteristics
and attitudes. This also makes us feel more accepted
and more open to new ideas, more willing to help,
and more trusting than usual. These aspects allow
for a more productive work group.
On the other hand, working with
similar people limits the varied input that is
needed to produce innovative work. Therefore,
sometimes it is essential to add diversity to
a team to approach a project in the most effective
manner. Co-workers of varied backgrounds bring
different ideas to the table which increases respect
and, therefore, likeability.
"In order to be the most productive,
you must find the right balance of competence
and likeability," says Peter Handal, President
and CEO of Dale Carnegie Training. "To advance
in your career, be sure to know your product and
take the time to be polite to your co-workers.
If you are respected in the workplace, you are
more likely to receive larger pay increases and
more promotions."
Handal offers the following additional
advice to increase your likeability:
Talk with people, not at
them: Engage everyone so that all co-workers
feel like they are contributing to the overall
effort. Make eye contact, ask questions and get
input from others on various topics.
Build relationships:
Build valuable relationships with your co-workers
by doing more than asking questions about what
they do, instead ask questions about what they
think, want and hope to accomplish.
Communicate effectively:
Internal communication is extremely important
in today's workplace. Effective communication
between managers and staff improves the performance
of an organization and reduces the opportunity
for confusion and misinterpretation.
Be a good leader:
It is important to be motivating and inspiring.
People are more receptive when a leader is flexible,
enthusiastic, open and approachable.
Embrace teamwork:
Being part of work-oriented teams and creating
team spirit can be rewarding. Productivity improves
when employees feel they are a part of the company
and can make a difference.
Improve your image:
Consider enrolling in a Dale Carnegie Training
course or seminar such as "Creating an Executive
Image that Wins Friends and Influences People"
or "How to Build Positive Relationships at
Work." These courses give you the opportunity
to learn how to build rapport and gain the trust
of your colleagues. You can find more information
on www.dalecarnegie.com.
Create a good work
environment: Keep employees happy by
giving emotional rewards such as compliments.
This will generate good company morale and confidence
builders among employees. People work more efficiently
when they feel appreciated and encouraged.
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