Case Studies
1. Client : Alfa Laval India Ltd (ALIL)
In India since 1937,ALIL is part of the Swedish Alfa Laval Group, manufacturing and supplying a wide range of key components and systems in Separation,Heat Transfer and Flow Technology.
In India since 1937,ALIL is part of the Swedish Alfa Laval Group, manufacturing and supplying a wide range of key components and systems in Separation,Heat Transfer and Flow Technology.
2. Challenge
A series of training programs were conducted for ALIL's sales engineers in the latter half of 2004 which were received well. However there was no follow-up done for nearly six months after that and the relationship had gone cold.
A series of training programs were conducted for ALIL's sales engineers in the latter half of 2004 which were received well. However there was no follow-up done for nearly six months after that and the relationship had gone cold.
3. Solution
I positioned myself as the new relationship manager for ALIL when the Pune operations of Dale Carnegie Training were started up in August 2005 and re-commenced the dialogue with the company. The appointment of a new Managing Director for the Indian operations from overseas at the same time assisted in providing a new perspective to ALIL's training needs. After considerable discussion,it was decided that in 2005 the emphasis would be on Presentation Skills and 6 programs were conducted for over 80 participants in 2005-06.
I positioned myself as the new relationship manager for ALIL when the Pune operations of Dale Carnegie Training were started up in August 2005 and re-commenced the dialogue with the company. The appointment of a new Managing Director for the Indian operations from overseas at the same time assisted in providing a new perspective to ALIL's training needs. After considerable discussion,it was decided that in 2005 the emphasis would be on Presentation Skills and 6 programs were conducted for over 80 participants in 2005-06.
These workshops also proved to be successful especially as ALIL noticed the impact on business performance.The client expressed complete satisfaction with the outcome and results.
3. Results
With regular contact ,client relationship management and ensuring training quality and excellence, Dale Carnegie Training now occupies the preferred status of a training partner for ALIL.Another series of training programs were conducted for the company ,both in the Sales and Presentation Skills areas in 2006-07 covering over 60 engineers,sales executives and senior managers at Pune.
With regular contact ,client relationship management and ensuring training quality and excellence, Dale Carnegie Training now occupies the preferred status of a training partner for ALIL.Another series of training programs were conducted for the company ,both in the Sales and Presentation Skills areas in 2006-07 covering over 60 engineers,sales executives and senior managers at Pune.
4. Testimonial
Provided.
Provided.
